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The most advanced phone system available
today. Future-proof architecture for tomorrow. |
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TeleVantage® ViewPoint gives you access to all of TeleVantage®'s features in an easy-to-user Windows interface. With ViewPoint you can point and click to play voice messages, place and receive calls, manage multiple active calls, access contacts and users, and so on. You can install and run ViewPoint on Windows 98, NT, ME, XP, 2000, and 2003 computers that are networked to the TeleVantage® Server. Most of the functionality that is available in ViewPoint can also be accessed by TeleVantage® ViewPoint Web Access, a web based user interface. |
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No need to learn cryptic commands |
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With traditional phone systems, over 80% of the productivity enhancing features are never used due to the complexity of arcane key commands. With TeleVantage®, an intuitive Windows interface puts all basic and advanced features at your fingertips, reducing the learning curve and increasing productivity. Whether you're an operator handling all of a department's calls or a manager with an important one, you can easily drag and drop to transfer or conference, and point and click to call contacts or listen to voice mail. When calling or transferring, users can pick from a list of extensions and see in advance who is already on a call, saving time while letting you avoid interruptions. |
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TeleVantage® Call Center: Powerful, Feature-Rich
and Priced Right |
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TeleVantage® Call Center enables businesses
to implement powerful, affordable call centers to drive revenues
and deliver superior customer service. TeleVantage® Center offers
a sophisticated feature set, including IP telephony to enable
Web-based call centers and support agents working remotely;
Voice-over-IP toll bypass to reduce costs; intelligent call
management, queuing, and agent training features; and comprehensive
trend analysis reporting and real-time statistic monitoring. Even without a PC, phone users hear simple, verbal menus to guide them through all call handling actions (transfer, conference, park, call forwarding), voice mail options, and account setup. |
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Let your teams work smarter |
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TeleVantage® increases communication between workers even when they're not on the phone. Personal statuses such as "Available," "In a Meeting," and "On Vacation" inform your team of your location and availability, while the Extensions View shows who's currently in the office or on a call. Easily share your voice mail, contacts, and call monitor with co-workers as needed. Define custom workgroups of users and contacts to effectively manage team-based call handling, voice mail broadcasts, and group call pickup. Create workgroups to match your department structure, so assistants and other users can easily see who in the department is available to take a call. TeleVantage® will dramatically improve your company's teamwork and internal communications. |
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Save time by screening calls |
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See the names of incoming callers before you answer, so you can choose whether to take the call or not. TeleVantage® can announce the name of the person who is calling over the PC speakers or phone while the caller still hears ringing, so with a single key you can accept the call or send it to voice mail. Even screen voice messages as they're being left and interrupt to take the call if you choose. Easily provide private extensions to important contacts so that TeleVantage® recognizes their calls from whatever number they are dialing from - even when caller ID is not available. |
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